I had plans.
Oh I had plans.But I'm not feeling well and I'm fuzzy headed.
I can't think.
And this is the second day in a row of feeling like I'm on some kind of drugs and all I've taken is two ibuprofen. Hey, maybe I accidentally took Brian's Lipitor.
THAT would explain a lot!
THAT would explain a lot!
So I was going to get up and upload the video of last night's performance and entertain you.
But I couldn't upload it on Blogger.
I couldn't upload it to YouTube.But I couldn't upload it on Blogger.
I'd like to say it's because of my fuzzy-headedness, but it also might be because I am completely techno-challenged.
I will replay THIS phone conversation for you:
ME: "Hi, I'd like to get a refill on a prescription for my husband but I have new insurance information as well."
Lady at Mail Order Prescription Place: "Ohhhhh........I will have to forward you to the new insurance information department."
Me: "Okay. Thank you."
New Lady: "Good morning. How can help you?
Me: "I would like to order a refill for my husband but I have new insurance information."
New Lady: "Okay, do you have his prescription number?"
Me: "Okay. Thank you."
New Lady: "Good morning. How can help you?
Me: "I would like to order a refill for my husband but I have new insurance information."
New Lady: "Okay, do you have his prescription number?"
Me: "Yes, I do. I also have new prescription insurance information for you." (Because I am sooo organized.)
Lady: "Okay, go ahead and give me the prescription number."
Me: "123456789"
Lady: "Thank you. Oh I already have your new insurance information."
Me: I'm wondering how they got that information, they could be siphoning off my social security, but really, what do I care? "Okay, great!"
Stupid Lady: "Ohhhhhh...this requires pre-authorization. Has he ever taken this drug before."
Me: "Uh, yes, that's why I'm calling for a REFILL."
Stupid Lady: "Mmmmm...... so he has taken this before."
Me: "Yes"
Stupid Lady: "I'm going to have to send you to the Preauthorization department. They'll need the doctor's name and phone number."
Me: "Yes"
Stupid Lady: "I'm going to have to send you to the Preauthorization department. They'll need the doctor's name and phone number."
Next Stupid Lady: "How can I help you?"
Me: Really? Do I have to repeat everything? "Yes, I'd like to refill prescription 123456789."
Me: Really? Do I have to repeat everything? "Yes, I'd like to refill prescription 123456789."
Stupid Lady: "Mmmmmhmmm....ohhhhh...that needs preauthorization."
Me: "I don't get it. It's for Lipitor. It's not for crack cocaine."
Stupid Lady: She doesn't think it's funny....not one bit. "Well this is for a 90 day supply and he takes one a day and if it's for more than a 60 day supply, he needs prior authorization."
Me: "Really? What do you think he's going to do with it? Sell it on the street to Lipitor addicts? What's the street value?"
Stupid Lady: "Does he have any now or will he buying any out of pocket?"
Me: "Where would he buy it? On the street corner? We're tallking about cholesterol medicine. Do you think he's going to take a handful and try to commit sucide?"
Stupid Lady: She drops that line of questionng. "What is the doctor's name?"
Me: "Dr. Williams."
Stupid Lady: "What is his first name?"
Me: "I don't know. It's not printed on this prescription bottle."
Me: "I don't know. It's not printed on this prescription bottle."
Stupid Lady: "Well, I need his first name."
Me: "Wait, I'll try looking it up on the internet." How many Dr. Williams can there be? Plenty. But I persevere. "Oh it's Andrew."
Me: "Wait, I'll try looking it up on the internet." How many Dr. Williams can there be? Plenty. But I persevere. "Oh it's Andrew."
Stupid Lady: "Yes, and can you verify his address?"
Me: Wait. What? Verify? You mean you've been freaking staring at this information on the computer screen and this is just to test me? I verify the street address: "123 North Main Street."
Stupid Lady: She is unsatisifed. "And what is the city, state and zip code?"
Me: I give it to her....guessing at the zip. Evidently, I guessed right.
Me: Wait. What? Verify? You mean you've been freaking staring at this information on the computer screen and this is just to test me? I verify the street address: "123 North Main Street."
Stupid Lady: She is unsatisifed. "And what is the city, state and zip code?"
Me: I give it to her....guessing at the zip. Evidently, I guessed right.
Stupid Lady: "I need you to give me his fax number."
Me: "I don't have his fax number. How would I have his fax number?"
Stupid Lady: "Fine. I'll guess I can look it up. Okay, I'll fax them a form and wait for them to fax me back and then we can process it."
Stupid Lady: "Fine. I'll guess I can look it up. Okay, I'll fax them a form and wait for them to fax me back and then we can process it."
I don't trust this system.
I get her phone number and the case number so I can call the doctor's office and have them just call and preauthorize the
I call the doctor's office and get the following recording:
Thank you for calling Dr. Williams, Dr. Smith and Dr. Jones.
If you are a doctor calling about a patient, please press 1.
If you are calling about a refill, please hang up and call your pharmacist.
WTH?
If you are a patient and need to schedule an appointment please dial 2.
I'm dialing 2.
I already went the "call your pharmacist" route.
Nice, innocent receptionist: "Dr. Williams, Dr. Smith and Dr. Jones, how can I help you?"
Me: "Yes, I just got off the phone with my mail order pharmacy and they need pre-authorization to refill my husband's crack cocaine."
SILENCE
Me: "It's really just Lipitor, but they think it's some kind of class 4 controlled substance."
Nice lady luckily laughs instead of forwarding me to the police.
She quickly and efficiently takes care of everything.
No wonder I am fuzzy headed.
5 comments:
ROFL!!! Why don't I think of that kind of stuff to say? I hope you are feeling better soon! Maybe you just need to pop a few of Brians meds. :)
Hahahaha. I feel your pain with the dumb phone people who ask you to repeat everything! Too funny.
It's much easier to get meth and a lot cheaper. Your weight just falls off (along with your teeth - AWESOME diet trick) so surely your cholesterol drops. Go that route.
LOL! Love it. Insurance companies/pharmacists/doctors just suck. Seriously. It's not like it takes a bunch of effort to help us out, but no! They're too busy/important/annoying to be helpful.
Hope you feel better. I made cupcakes during the snowapocolypse yesterday. I'll beam you some.
My Canadian husband thinks you should just move to Canada, and my policeman friend says it's easier to get a medical marijuana license. But, all I could think about while reading this post was that I really hope you get the video to upload so I can give my violin playing 12 year-old something to aspire to.
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